Question 1

What residential cleaning services do you offer?

Accepted Answer

We offer end of tenancy, one-off, regular, deep and spring cleaning. Each service has its own page explaining what's included, optional extras and exclusions.

Question 2

Do I need to provide cleaning products or equipment?

Accepted Answer

We'll confirm products and equipment when we prepare your quote. If you have preferred products, allergies or sensitivities, please let us know.

Question 3

Do I need to be home during the clean?

Accepted Answer

Not necessarily. Access arrangements, such as key collection, can be agreed when we confirm your booking.

Question 4

Will your clean guarantee my deposit back?

Accepted Answer

No cleaning company can guarantee that. Our clean is designed to help a property meet a high standard at handover, but deposit and inspection decisions rest with your landlord or letting agent.

Question 5

Can you follow my letting agent's checklist?

Accepted Answer

Yes. Send it with your quote request and we'll confirm what we can cover within the agreed scope.

Question 6

What's the difference between a one-off clean and a deep clean?

Accepted Answer

A one-off clean is a single general refresh. A deep clean spends extra time on build-up and detail — limescale, grease, skirting boards, frames and fittings.

Question 7

Is mould removal included?

Accepted Answer

No. Specialist stain removal, mould remediation, high-level work and hazardous waste are not included unless specifically agreed and appropriately equipped for.

Question 8

Which frequencies do you offer?

Accepted Answer

Weekly, fortnightly and monthly cleaning, plus custom schedules by request.

Question 9

Is there a minimum contract?

Accepted Answer

Any minimum term will be confirmed clearly in your quotation before you commit.

Question 10

Can you clean outside our business hours?

Accepted Answer

Yes. Early-morning, evening, weekend and other out-of-hours arrangements can be discussed as part of your quote.

Question 11

Do you offer site assessments?

Accepted Answer

For larger or more complex premises we recommend a site assessment so we can agree an accurate scope of work and quotation.

Question 12

Do you provide a written scope of work?

Accepted Answer

Yes. Commercial arrangements are based on an agreed scope of work and cleaning checklist for your site.

Question 13

How do I get a quote?

Accepted Answer

Complete our free quote form with details of your property or premises. We'll review your requirements and contact you with a tailored quotation.

Question 14

Do you publish fixed prices?

Accepted Answer

No. Every home and business is different, so we prepare tailored quotations based on size, condition, frequency and requirements.

Question 15

Is my preferred date guaranteed?

Accepted Answer

Preferred dates are subject to confirmation. We'll confirm availability when we respond to your enquiry.

Question 16

Can I reschedule a booking?

Accepted Answer

Please contact us as early as possible. Our cancellation and rescheduling terms will be confirmed with your booking.

Question 17

Is there a cancellation fee?

Accepted Answer

Any cancellation charges will be set out in your quotation and our terms before you book.

Question 18

How do I pay?

Accepted Answer

Accepted payment methods and timings will be confirmed in your quotation.

Question 19

Do you invoice commercial clients?

Accepted Answer

Invoicing arrangements for commercial clients are agreed as part of your contract or scope of work.

Frequently Asked Questions

Residential cleaning

End of tenancy cleaning

One-off and deep cleaning

Regular cleaning

Commercial cleaning

Booking and quotations

Cancellations and rescheduling

Payments and invoices

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