1. About these terms
These terms apply to services provided by [Registered company name] trading as FreshNest Cleaning. Commercial clients may also have a separate contract or scope of work, which takes priority where it differs.
2. Quotations
Quotations are based on the information you provide. If the property or premises differs significantly from the description (for example, size or condition), we may need to revise the quote before or during the clean. Quotations are valid for [validity period, e.g. 30 days].
3. Service scope
We will carry out the tasks listed in your quotation or agreed scope of work. Anything not listed is excluded unless agreed in writing. Specialist tasks — such as mould remediation, hazardous waste, high-level work or clinical cleaning — are not included unless specifically agreed.
4. Bookings
Dates and times requested through our website are preferences only. A booking is confirmed when we confirm it to you in writing [method of confirmation, e.g. by email].
5. Access
You agree to provide safe access to the property or premises at the agreed time, along with working water, electricity and any information we need (such as alarm codes, parking or site rules). If we cannot gain access, a charge may apply [access failure charge, if any].
6. Cancellations and rescheduling
Please give at least [notice period, e.g. 48 hours] notice to cancel or reschedule. Late cancellations may be charged at [late cancellation charge]. Consumers may have additional cancellation rights under the Consumer Contracts Regulations.
7. Payment terms
Payment is due [payment terms, e.g. on completion / within 14 days of invoice] by [accepted payment methods]. Commercial invoicing terms will be set out in your contract.
8. Additional work
If additional work is requested or needed on the day, we will agree it with you before starting. Additional work may be charged at [rate or method for additional work].
9. Complaints
If you are not satisfied, please tell us within [complaint window, e.g. 24 hours] of the clean so we can review the issue. Contact us via our contact page.
10. Liability
We take care when working in your property. Our liability for loss or damage is limited as set out here [liability limits and insurance details — legal review required]. Nothing in these terms limits liability that cannot be limited by law.
11. Governing law
These terms are governed by the laws of [England and Wales / Scotland / Northern Ireland].