1. Who we are
This website is operated by [Registered company name] trading as FreshNest Cleaning ("we", "us", "our"). We are the data controller for personal information collected through this website.
Registered address: [Registered address]. Company number: [Company number]. ICO registration number: [ICO number, if applicable].
2. Information we collect
When you submit a quote request, contact form or postcode availability check, we collect:
- Your name, email address and (optionally) telephone number
- Your postcode and, for commercial enquiries, business name and site contact details
- Details about your property or premises, preferred dates, times and cleaning frequency
- Any message or special requirements you choose to share
- The page you submitted the form from and the date and time of submission
We also store your cookie preference in your browser. See our Cookie Policy.
3. How we use your information
- To respond to your enquiry and prepare a quotation (legitimate interests / steps prior to a contract)
- To arrange, deliver and manage cleaning services you book (performance of a contract)
- To keep records for accounting and legal purposes (legal obligation)
- To protect our website against spam and misuse (legitimate interests)
We will not use your details for marketing unless you have separately agreed to this.
4. How long we keep it
Enquiries that do not lead to a booking are kept for [retention period, e.g. 12 months]. Customer records are kept for [retention period, e.g. 6 years after the end of our contract] to meet legal and accounting requirements.
5. Who we share it with
We only share your information with service providers who help us run our business, such as:
- Website hosting and secure database providers
- Email and communication providers [names, once configured]
- Accounting or invoicing software [names, if applicable]
These providers act on our instructions and are required to keep your information secure. Where data is transferred outside the UK, we ensure appropriate safeguards are in place.
6. Your rights
Under UK data protection law you have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Object to or restrict how we use your information
- Request a copy of your information in a portable format
To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
7. Security
Enquiry data is processed on our servers and stored in a secured database that is not publicly accessible. Only authorised members of our team can view submissions.
8. Contact us
Email: [Business email]. Post: [Postal address]. You can also use our contact form.